Frequently Asked Questions — Auviera

Explore quick answers to common questions about orders, shipping, returns, and more. Don’t see your question? Contact us — we’re happy to help.

🛍️ Orders

Q: How do I place an order?
A: Simply browse our collections, add your favorites to the cart, and proceed to checkout. You’ll receive an order confirmation email right after completing your purchase.

Q: Can I change or cancel my order?
A: We process orders quickly to ensure fast delivery. If you need to make changes or cancel, please email us at support@auviera.com within 12 hours of placing your order.

🚚 Shipping

Q: How long does shipping take?
A: Orders are usually processed within 1–3 business days. Delivery times depend on your location and the shipping method selected at checkout.

Q: Do you ship internationally?
A: Yes, Auviera ships to select countries worldwide. International rates and estimated delivery times will be displayed at checkout.

Q: How do I track my order?
A: Once your order ships, you’ll receive a tracking link via email. You can also log in to your Auviera account to check your order status anytime.

🔁 Returns & Refunds

Q: What is your return policy?
A: We accept returns within 15 days of delivery for most items. Products must be unused, unopened, and in original packaging. For hygiene and safety reasons, certain items may be marked as final sale.

Q: How do I start a return?
A: Email us at support@auviera.com with your order number and reason for return. Our team will guide you through the steps.

Q: When will I receive my refund?
A: Refunds are processed within 5–10 business days after we receive and inspect your return. Refunds will be issued to your original payment method.

💳 Payments

Q: What payment methods do you accept?
A: We accept major credit/debit cards, PayPal, Apple Pay, Google Pay, and Shop Pay.

Q: Is my payment information secure?
A: Yes. All transactions are encrypted and securely processed through Shopify and trusted third-party payment providers.

🌸 Products & Care

Q: Where are Auviera products made?
A: We partner with trusted manufacturers known for their craftsmanship, quality, and innovation. Each product is designed with care to meet luxury beauty standards.

Q: Are your products cruelty-free?
A: Yes. Auviera is committed to ethical beauty. Our products are cruelty-free and developed with responsible practices.

📩 Still need help?

We’re here for you.

📧 Email us: support@auviera.com
🕘 Monday–Friday, 9 AM – 6 PM (EST)